Contact
Get in touch
Found a bug, want a tool that doesn't exist yet, or have a question about what we do with your files? Email is the only channel, and it reaches the person who maintains the code.
What are you writing about?
Pick the closest match and the subject line fills itself in. It is the difference between a reply this week and a reply eventually.
Report a bug
A tool failed, hung, or produced a result that looks wrong. The checklist below makes these much faster to fix.
Report a bugRequest a tool or feature
Something you need that isn't here yet, or an option missing from a tool you already use. Requests genuinely shape what gets built next.
Send a requestPrivacy & data questions
What is stored, for how long, and what is not. Ask about anything in the privacy policy, or make a data request under GDPR.
Ask about privacyAnything else
Press, partnerships, licensing, a correction to one of our guides, or a question that doesn't fit the boxes above.
Send a messageWhat to include in a bug report
Five lines of context turn a report into a fix. Without them the first reply is always the same list of questions, and that costs both of us a round trip.
Start a bug report- 1
The page URL
Which tool, exactly — several do similar jobs.
- 2
Browser and device
Chrome on Windows, Safari on iPhone, and so on. Most rendering bugs are specific to one.
- 3
File type and size
A 12MB progressive JPEG behaves differently from a 200KB PNG.
- 4
What you expected, and what happened
The gap between the two is usually the bug.
- 5
A screenshot, if it is visual
Faster than any description of a layout problem.
Should I attach the file that failed?
Please don't, unless we ask. The whole point of this site is that your files stay yours — most tools never upload them at all. Describing the file (format, rough size, where it came from) is usually enough, and if we do need a sample we will say so.
How long until I get a reply?
Usually a few business days. This is a small project maintained by one engineer, so there is no 24/7 support desk — but every message is read by the person who can actually fix the problem, not by a ticket router.
I can't sign in / I want to cancel my subscription.
There is nothing to sign in to and nothing to cancel. ProCutOut has no accounts, no subscriptions and no payment details on file. If you received a bill from someone claiming to be us, it wasn't us — and we'd like to hear about it.
Can I ask you to delete my data?
You can, though there is rarely anything to delete. Browser-based tools never send your files anywhere. The Background Remover and Image Upscaler keep an upload for up to an hour and the result for up to six, then delete them automatically; the privacy policy lists the short-lived records we keep. Email us if you want this confirmed for a specific case.
Do you accept guest posts or link exchanges?
No. We write our own guides, test them on our own tools and say how we use AI in our editorial policy, and we don't sell or swap links. Pitches of that kind won't get a reply.